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Developer Source 7
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1997-01-16
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132KB
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OCR:
PHASING IN CTI Phase I: Establish Customer Expectations Phase II: Review CTI Design Phase III: Develop Integration Work Plan "Review customer's list of requirements -Gather Information .Esteslish schedules and milestones *Hold initial planning meeting *Validate application software ·Establish deliverables [work plan and change Develop application specification and .Velidate operating system/network control documents) .Identify site preparation issues block diagram operating systems .Identify network component sources Determine phone lines needed ·Validate network software .Identify network component configuration -Review management requirements details .Determine scope of service .Review PBX-to-LAN connectivity requirements -Create detailed schematics ·Identify customer contacts/resources ·Validate security requirements -Create an implementation plan .Identify risks/constraints *Validate client functional specs .Create customer acceptance plan *Validate server functional specs -Establish change control procedures Prosent/sign the integration work plan .Velidate topology and media access -Do you need to prototype the system? ·Validate performance If yes, sce Phase IV Phase IV: Prototype Network Phase V: Installing the Pilot Site Phase VI: Preparing Startup Instructions .Procure hardware equipment ·Prepare installation handbook .Gather CTI-to-network schomatics *Install hardware prototype ·Perform site staging *Gather network address maps .Procure software .Assemble pilot certification report .Gather phone layout -Install software .Conduct post-installation meeting *Identify backup and recovery procedures *Install applications .Refine installation handbook .Identify troubleshooting procedures ·Generate prototype test plan .Perform post-project evaluation .Document performance guidelines *Test prototype network .Good luck .Get customer signoff Figure EL. /1 checklist and well documented procedures belo ensure a successful CTI implementation.
